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Frequently Asked Questions
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Q. I have got a couple Error 404 File not found errors. A. We are finishing up the new site. Bare with us for a couple weeks during this transition. If they continue, let us know. Q. What are tech support hours? A. Technical support is available 24x7. Q. Does Citznet offer webspace for personal home pages? A. Yes, 5 meg, no cost. Instructions will be available online soon. Q. What is Citznet's WebMail? A. WebMail is a web-based E-Mail reader. It allows you to view, delete, reply to, and compose new E-Mail. It does not store E-Mail, but pulls it directly from the Mail server and leaves it on the mail server for later retrival by your standard client program, like Outlook Express. WebMail is not intended to be a full time E-Mail client and will never work as such. It is only to be used as a temporary means of viewing your E-Mail while you are away from your PC. Q. Can I pay my bill online? A. Not at this time. You need to call the office during normal business hours. Q. I can't get my E-Mail. A. Can you get online and surf? If not, it is a dialup issue, not and E-Mail problem. If you can get online. Make sure your incoming mail server is mail.citznet.com . Remove and replace your username and password. If it continues, call support. Q. None of this has helped, who do I call? A. Please call our tech support line at 375-3400. |
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